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The Customer’s right to change his/her mind

The Customer may from the date on which he/she places an Order cancel that Order in respect one or more of the goods that are the subject of that Order and request reimbursement for same subject to provisions set out below.

If the Customer wishes to cancel an Order in respect of certain good(s), he/she must notify the Vendor of such intention within 15 (fifteen) days of receiving all the goods that are the subject of that Order.

The Customer must inform the Vendor of its intention to cancel an Order by making a clear statement.  If the Customer wishes to cancel an Order, the Customer may use the form on Contact (or complete the Model Cancellation Form attached at Appendix 1 of the Terms and Conditions of Sales and post or email it to service.client@quiksilver-europe.com).

Conditions

Any goods returned by the Customer to the Vendor must have been purchased by the Customer on the Web Site and must have been delivered to the Customer; they must be returned in a condition proper for the recommercialisation of the goods (including packaging, accessories), and must be accompanied by the Returns Note appended to the Delivery Note of the goods, to provide proof of purchase of the goods from the Web Site and proof of the date on which the goods were bought.

Any goods which are returned to the Vendor by the Customer must be sent to:


ENTREPOT GT LOGISTICS

155 RUE FONTAINE DE BIEVRE RVS CELLULE 5

38140 RIVES

FRANCE

The shipping costs of the goods being returned to the Vendor shall be borne by the Customer.

 

Reimbursement

 

The Customer’s cancellation of his/her Order shall only be taken into consideration provided that the goods for which the Customer is requesting reimbursement from the Vendor have been returned according to the conditions specified above. Should this be the case, the Vendor shall reimburse the Customer by the same means of payment that the Customer used for the initial transaction unless expressly agreed otherwise.  In any event, the Customer will not incur any fees as a result of the reimbursement.

The Vendor shall, within 14 (fourteen) days of receiving the goods, or if earlier within 14 (fourteen) days of the Customer providing evidence that the goods have been returned, or where no goods have been supplied, within 14 days of being notified of the Customer’s decision to cancel, reimburse the Customer the total amount paid for the rejected goods, as well as the least expensive outbound shipping and delivery costs in respect of those rejected goods.

 

For more details please refer to the Terms and Conditions of Sales.