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Home > > Customer Service

Cookie Policy

What are cookies?

Cookies are small text files that are placed on your computer or other electronic device (“Device”) you may use to access our website(s), mobile application(s) or any other online media or electronic communication service that we may operate (“Services”). Cookies can collect information about your access and use of that Service through logging the activity of your Device with respect to such Service.

 

We use cookies to improve the use and functionality of our Services and to enhance your experience when using our Services. Your web browser stores cookies on your Device hard drive for record-keeping purposes (e.g. logging in) and sometimes to track information. You may choose to set your web browser to refuse cookies. We do not use cookies to collect personal information such as your name; however, we may link information contained in a cookie to personal information you may provide us with other means (e.g. general website registration).

 

What types of cookies do we use?

When you access our Services, the following types of cookies may be placed on your Device. They can be categorized according to their source, their technical features and their purpose. These categories are not mutually exclusive and a cookie may thus belong to several of the following categories.

 

Cookies from internal/external source

 

Cookies from internal source (First-party cookies)

 

First-party cookies are cookies placed on your Device directly by us and can only be read by our Services. They can be session or persistent cookies (explained below). For example, we use first party cookies to speed up the log in process, enhance your experience of our Services, for internal analytics and audience measurement purposes, as well as to customize our Services or our offers to your centers of interests.

 

Cookies from external source (Third-party cookies)

 

Third-party cookies are cookies placed on your Device by third-parties we use for services embedded in our Services. For example, they are used in relation to audience measurement analysis and to improve the relevance of the content of our Services.

 

Session/persistent cookies

 

Session cookies

Session cookies are cookies that are placed on your Device during a browser session and that become invalid once the browser is closed. We and our partners use session cookies for various reasons, including to manage and measure your access and use of our Services during a single browser session and to help you to use our Services more efficiently. For example, session cookies are used to remind our Services that your Device is logged into our Services.

 

Persistent cookies

 

Persistent cookies are cookies that are placed on your Device during a browser session and that remain stored in your Device during a defined period of time. For example, persistent cookies allow our Services to recognize your Device when it is used to access our Services with a new browser session and to help you quickly sign-in to our Services again. We and our partners may also use persistent cookies for analytical purposes.

 

Cookies for technical/advertising/social network/targeting/analytics purposes

 

The cookies used by our Services may have the following purposes:

 

Technical cookies

 

Technical cookies are used to help us identify your Device to recognize you as a returning user and to save preferences you have determined in the course of your previous access to the Services. Technical cookies therefore may allow us to deliver content tailored to your interest and save you the time of having to re-enter information when you use our Services.

 

Advertising cookies

 

Advertising cookies are used to help us customizing the content and the advertisements you may view when accessing the Services or which are displayed on third parties’ services in order to promote our Services.

 

Social networks cookies

 

Social networks cookies are used to verify if you are logged in to such third-parties’ social network services (Facebook, Twitter, Google+…).

 

Targeting cookies

 

Targeting cookies are used to enable us to target (emailing, database enrichment) retrospectively or in real-time the user Device.

 

Analytics cookies

 

Analytics cookies are used to monitor statistics of our Services’ traffic (either in regards to the use of the Services or in order to improve functionalities offered by the Services) and to help us measure and review the effectiveness of our interactive online content, its characteristics, advertising and other communications.

 

List of cookies we use on our Services

The following tables categorize and describe the various cookies used on our Services. The list may not be exhaustive.

 

Company Cookie Name Purpose Duration
Tealium utag_main Technical Cookie
Adobe Experience Cloud AMCV_###@AdobeOrg Analytics Cookies 2 years
Adobe Analytics s_cc Analytics Cookies Session
s_sq Analytics Cookies Session
s_vi Analytics Cookies 2 years
s_fid Analytics Cookies 5 years
Google Analytics _ga Analytics Cookies 2 years
_gid Analytics Cookies 24 hours
_gat Analytics Cookies 1 minute
AMP_TOKEN Analytics Cookies 30 seconds to 1 year
_gac_ Analytics Cookies 90 days
Adobe AdCloud (Media Optimizer) everest_g_v2 Advertising Cookies 2 years
ev_sync_variableName Advertising Cookies 31 days
ev_tm Advertising Cookies 2 years
_tmae Advertising Cookies 1 year
Adobe Target mbox Targeting Cookies 2 weeks

 

Your rights

Depending on the type of cookie we place on your Device (see the table above), we may need your consent for such cookies to be placed on your Device from time to time. We obtain this consent when you use our Services.

 

Your cookie choices

There are a number of ways to manage cookies. Most internet browsers are initially set up to automatically accept cookies. You can change the settings of your browser to block cookies systematically or based on their origin or to alert you when cookies are being sent to your Device. For further information, please refer to the paragraph below "How to accept or reject cookies in my browser?"

 

Cookie permission

 

You control whether a cookie is stored on your Device. You can set your preferences and modify them free of charge at any time using your browser settings.

 

If you have set your browser to store cookies on your Device, cookies in the pages and content you have viewed may be stored temporarily in a dedicated location in your Device. They can only be read by the sender.

 

Cookie refusal

 

If you refuse permission for cookies to be stored on your Device or if you delete those that are already stored, you will no longer be able to use certain features of our Services. As an example, this will affect content or services that can only be accessed by logging in. Also we and our service providers will be unable to identify the type of browser your Device is using for technical compatibility purposes, your language and display. We cannot be held liable for the consequences of our Services functioning less efficiently because we are unable to store or read cookies required for it to operate where you have rejected or deleted them.

 

How to accept or reject cookies in my browser?

The procedure for managing cookies and cookie preferences is slightly different for each browser. You can check the steps for managing cookies in your particular browser's help menu.

 

 

Legal Notice

We reserve the right to make any changes and updates to this policy. Please refer to this page from time to time to review this and new additional information.

 

Our Privacy Policy can provide you with further details about how we use any personal information you give us, although not all information captured by using cookies will identify you.

 

 

Latest update: May 24th 2018

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