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Home > > Customer Service

Online Payment Methods

 

 

Payments are being processed by parent company Napali (registered in France with registration number B 331 377 036).

 

We offer the following payment methods to ensure that shopping with us is fast, secure and convenient:

• Visa

• Mastercard / Eurocard

• American Express

• Paypal

• Splitit

 

      

 

Payment by Credit Card

 

We guarantee that every purchase made on our site is completely secure thanks to SSL, an encryption technology system which masks and protects the data on your credit card.

Our online store only uses GlobalSign certified secure servers, which guarantees the highest standard of protection.

 

Payment via Paypal

 

You can select PayPal as your chosen method of payment when you checkout.

The PayPal login page, where you can complete the payment, will open automatically once you have confirmed your order information and clicked on SECURE CHECKOUT.

If you do not have a PayPal account, you can create one on the PayPal page login before completing your order.

 

Pay in instalments via Splitit.

 

Pay for your purchases in 2 or 3 free instalments with your Mastercard or Visa credit card. This payment method is available for purchases between 75€ and 1000€.
 
How does Splitit work?
Splitit offers you a flexible way of paying for items in instalments, completely interest-free, by reserving the available credit on your credit card. Then, each month, according to your payment plan, Splitit collects the instalment amount and reissues the authorisation request for the remaining balance. It is important to note that payments are still charged on your existing credit card. Splitit provides you with the method to do this and information about the instalments.

Are there any extra fees involved?
No, this is an interest-free payment method with no additional fixed fees, service fees, interest or hidden fees of any kind.

Which credit cards does Splitit support?
You can pay using Splitit with a Mastercard or Visa. Debit cards, American Express and pre-paid cards are not accepted.

For further information visit: www.splitit.com

 

 

Online Payment Security

 

To ensure security of payment our website is equipped with market leading security tools.

The management of our online transactions is controlled by ADYEN, a market leader in online payment solutions and mobile internet.

 

 

We use the control system of bank card 3DS (3D secure) which protects you from the misuse of your card by asking for a personal code via a direct call which will authorize the payment and access to your bank.

 

  

 

 

GlobalSign is used for encrypting all personal and financial data received via the website.

 

 

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          Customer Service

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          Monday to Thursday 8am – 11:30pm / 12:30pm – 5pm*
          Friday 8am – 11.30pm / 1pm – 3:15pm*


          *Excluding French bank holidays

          FAQ

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